Privacy Policy

What information we collect

Where To Go SA may collect information submitted through website forms and operator flows, including name, email, phone number, business details, route/request details, and message content.

We may also collect basic technical information when you browse the site (for example, device type, browser, and general usage) through standard hosting and analytics tools.

Request and contact information

When you use Ask A Local, transportation route help, or similar operator tools, you may send questions and context in a message box. If you choose to request human follow-up, we collect the contact and trip details you provide so we can respond.

Transportation, concierge, and business inquiry information

Transportation and concierge backup forms may include pickup location, destination, timing, party size, luggage notes, and phone or email contact details.

Business inquiry forms may include business name, website, industry, location, your role, problem description, service interests, urgency, and timeline.

How we use information

Where To Go SA uses this information to respond to submitted requests, provide visitor help, transportation/concierge follow-up, business inquiry follow-up, owner alerts, and improve the site.

We use operator and AI tools to help answer questions and summarize requests. Human review may be used when you ask for hands-on help.

Email and SMS request follow-up

If you submit a request and provide a phone number or choose text/SMS as a contact method, we may send request-related messages only — for example, confirming we received your request or asking a clarifying question about that same request.

These messages are not promotional blasts or newsletter campaigns. Message frequency varies based on your request.

Message and data rates may apply. You can reply STOP to opt out of SMS or HELP for help.

No selling personal information

Where To Go SA does not sell personal information.

Service providers and tools

We use trusted service providers to operate the site and handle requests, such as:

• Website hosting and serverless functions
• Database storage for submitted requests
• Email delivery for owner alerts and request follow-up
• SMS delivery for request-related texts when enabled
• AI services to power visitor and operator assistants

These providers process data on our behalf only to deliver the services described here.

Data security

We use reasonable technical and organizational measures to protect submitted information. No method of transmission or storage is completely secure; please avoid sending sensitive information you do not need to share for your request.

Data retention

We keep request information for as long as needed to respond, operate the service, resolve issues, and meet legal obligations. We may delete or anonymize older records when they are no longer needed.

Your choices

You can choose what to submit on our forms. If you do not want SMS follow-up, do not provide a mobile number or select text/SMS as your preferred contact method, and use email instead where available.

You may ask us about information you submitted by contacting us using the details below.

SMS opt-out

For SMS messages related to your request, reply STOP to opt out. Reply HELP for help. After you opt out, we will not send further SMS about that channel except where required for legal or service notices.

Message and data rates may apply.

Contact

Questions about this Privacy Policy or your submitted information:

Where To Go SA
Email: aibusinessplug@gmail.com
Website: https://wheretogosa.com/

See also our Terms and Conditions.